Refund Policy

LAST UPDATED: 07 SEPTEMBER 2026

Before you pay

There is no free trial. Two things you can do instead, and we would rather you did both than ask for a refund afterwards:

• Ask first. Tell us your broker, your account size and what you want the robot to do. If it is the wrong fit we will say so — talking you out of a purchase costs us less than refunding it.
• Start on a demo account. A robot runs on a demo MT5 account exactly as it does on a live one, and no profit share is ever taken on a demo account. Point your first month at demo, watch it through a losing stretch as well as a winning one, and move it across when you are satisfied.

When we refund

• We could not deploy. If we are unable to get your robot running and cannot resolve it within 72 hours, you receive a full refund.
• Duplicate payment. Refunded in full, always.
• Service failure on our side. If our infrastructure is down for a prolonged period, we credit or refund the affected days.

When we do not refund

• Trading losses. Losses are an inherent part of trading and are not a defect in the software.
• Change of mind after deployment. Once the robot is live on your account, the service has been delivered.
• Broker or prop firm restrictions. If your provider blocks automated trading or closes your account, that is outside our control.
• Unused time. Partial periods on a longer plan are not refunded pro rata.

The rest of what we sell

• Fleet accounts and Signals. Same as a robot: refundable if we could not connect the account, not refundable once it has been running.
• The strategy pack. Bought once and kept for good. Because the files are delivered immediately and cannot be taken back, it is refundable only if nothing was delivered at all.
• Wallet top-ups. Not a purchase, so there is nothing to refund — the money is still yours. Withdraw it instead, to a USDT address you give us, less whatever your wallet has to keep while a robot is running.
• The weekly profit share. Taken on profit the account actually made, and not reversible afterwards. If you believe a week was worked out wrongly, tell us and we will go through the statement with you — a genuine error is corrected.

How to request one

Email support@purepipsai.com with your account email and the transaction hash. We respond within 3 business days. Approved refunds are sent in USDT to a wallet address you give us, on the same network you paid from, usually within 3 working days of approval.

Before you pay, please read this once

A USDT transfer cannot be reversed by us, by your wallet or by the network. There is no card issuer to dispute it with and no chargeback to raise — a refund only happens if we agree to one and send the money back. That is the trade for paying this way, and you should know it before you send rather than after.